JOB DETAILS
Company: Shenandoah Telecommunications Company (Shentel)
City: Edinburg, Virginia
Job Type: Full-Time
Experience Level: Mid-Level
Salary: USD $33,000 – $45,000 per year (Hourly Pay Structure)
Deadline: Not stated
Status: Open
JOB OVERVIEW
Shenandoah Telecommunications Company (Shentel) is hiring a Customer Success Specialist to join its customer service team in Edinburg, Virginia.
This is an excellent opportunity for experienced customer service professionals who enjoy helping customers while supporting and mentoring team members.
The successful candidate will work closely with Customer Service Leadership and other internal departments to improve customer satisfaction and help the team achieve important business goals.
This position combines customer support with leadership responsibilities, making it ideal for someone looking to grow their career in customer success or telecommunications.
As a Customer Success Specialist, you will assist customers through phone calls, emails, web chats, and face-to-face interactions.
You will help resolve questions about products, services, billing, and account issues while ensuring customers receive a positive experience.
The role also includes coaching team members, supporting daily operations, and assisting supervisors with administrative duties when needed.
Candidates who enjoy solving problems, communicating with people, and working in a supportive team environment are encouraged to apply.
COMPANY OVERVIEW
Shenandoah Telecommunications Company (Shentel) is a well-established telecommunications provider serving customers across the Mid-Atlantic region of the United States.
The company focuses on bringing reliable high-speed internet and communication services to rural communities that are often underserved by larger providers.
Shentel operates several trusted brands, including Shentel, Glo Fiber, Shentel Business, and Glo Fiber Business.
These services provide internet, fiber-optic connectivity, and business telecommunications solutions for residential and commercial customers.
The company has built a strong reputation for supporting local communities, investing in modern network infrastructure, and delivering dependable customer service.
Employees are encouraged to grow professionally while helping customers stay connected.
JOB RESPONSIBILITIES
- Provide excellent customer service through phone, email, chat, web, and face-to-face support.
- Resolve customer questions about products, services, billing, and accounts.
- Coach and mentor customer service team members.
- Help the team achieve business goals and performance targets.
- Work closely with supervisors and customer service leadership.
- Support customer experience improvement initiatives.
- Complete administrative tasks when required.
- Maintain accurate customer records and documentation.
- Deliver professional and friendly service during every customer interaction.
- Assist with continuous improvement of customer support processes.
JOB REQUIREMENTS
- High school diploma or equivalent.
- Minimum of 2 years of customer service experience (required).
- Telecommunications experience is preferred.
- Leadership experience is preferred.
- Strong communication and listening skills.
- Excellent problem-solving abilities.
- Ability to manage multiple customer requests efficiently.
- Comfortable using customer service software and computer systems.
- Positive attitude with strong teamwork skills.
- Ability to mentor and support fellow team members.
- Professional approach to handling customer concerns.
- Willingness to learn company products and services.
Benefits include:
- Competitive hourly pay with uncapped commission opportunities.
- Company 401(k) with up to 8% employer contribution.
- Medical, dental, vision, and life insurance.
- Up to 3 weeks of paid time off.
- Up to 9 paid holidays.
- Career development opportunities.
- Supportive and inclusive workplace.
INDUSTRY CONTEXT
The telecommunications industry continues to grow as reliable internet and communication services become more important for homes and businesses.
Customer Success Specialists play a key role in helping customers stay connected while building long-term relationships.
This industry offers stable career opportunities, continuous learning, and the chance to work with modern communication technologies that support everyday life.
WORK ENVIRONMENT
This role offers a collaborative and customer-focused work environment where teamwork is highly valued.
Employees regularly interact with customers and work alongside leadership, training teams, and customer experience specialists.
The position is well suited for professionals who enjoy helping people, solving problems, and contributing to a positive workplace culture while supporting business success.
SALARY AND SALARY INSIGHT
Salary: USD $33,000 – $45,000 per year (Hourly Pay Position)
The salary offered is competitive for customer success and customer service roles within the telecommunications industry.
In addition to base hourly pay, employees have the opportunity to earn uncapped commissions, increasing their overall earning potential.
The comprehensive benefits package also adds significant long-term value to the total compensation.
JOB STATUS
🟢 Open
APPLICATION TIPS
Carefully review the job requirements before submitting your application.
Highlight your customer service experience, communication skills, leadership abilities, and any telecommunications background on your resume.
Since no application deadline has been provided, applying early may improve your chances of being considered.
