JOB DETAILS
Company: American Specialty Health Incorporated (ASH)
City: Remote, United States
Job Type: Full-Time
Experience Level: Entry Level to Mid-Level
Salary: $15 per hour
Deadline: Not stated
Status: Open
JOB OVERVIEW
American Specialty Health Incorporated (ASH) is hiring a Remote Customer Service Representative-Clinical to join its Customer Service-Clinical team.
This work-from-home position is ideal for people who enjoy helping others, answering questions, and providing excellent customer support over the phone and online.
In this role, you will assist healthcare providers, health plan members, and insurance partners with benefit information, account questions, and problem resolution.
You will answer incoming calls and chats, document customer interactions, and provide accurate information using company systems.
This opportunity is suitable for candidates with customer service experience who have strong communication skills, basic computer knowledge, and the ability to work independently from home.
The company provides the required technology equipment, while employees must have a reliable high-speed internet connection that meets the company’s remote work requirements.
COMPANY OVERVIEW
American Specialty Health Incorporated (ASH) is a well-established healthcare services company in the United States.
The company works with health plans, employers, healthcare providers, and government organizations to deliver health and wellness programs.
ASH has built a strong reputation for supporting preventive healthcare services and improving member experiences through quality customer service and technology-driven healthcare solutions.
The company is known for maintaining professional standards, promoting employee development, and supporting an inclusive workplace.
JOB RESPONSIBILITIES
- Answer incoming telephone calls and online chats professionally.
- Assist providers, members, and health plans with benefit information.
- Resolve customer questions accurately and politely.
- Record customer information in company systems.
- Search internal databases to provide correct information.
- Forward complex cases to the appropriate department.
- Complete follow-up tasks within required timeframes.
- Meet customer service performance goals.
- Attend training sessions and team meetings.
- Follow company policies, compliance requirements, and confidentiality standards.
- Perform additional duties as assigned.
JOB REQUIREMENTS
- High School Diploma or GED required.
- At least 1 year of customer service experience.
- Inbound call center experience is preferred.
- Basic computer and keyboard skills.
- Strong verbal and written communication skills.
- Ability to work across multiple computer systems during customer interactions.
- Excellent listening and problem-solving skills.
- Strong time management and organizational abilities.
- Ability to maintain confidentiality.
- Reliable home office with stable internet connection.
- Minimum internet speed of 50 Mbps download and 10 Mbps upload (100/20 Mbps recommended).
- Ability to sit for extended periods while working.
- Ability to lift up to 10 pounds when necessary.
- Company-provided equipment will be used while working from home.
- Opportunity to receive company training and work with an experienced customer service team.
INDUSTRY CONTEXT
Healthcare customer service continues to be an important career field as more healthcare providers and insurance companies support members through remote service teams.
These roles offer stable employment, valuable communication experience, and opportunities to grow into healthcare administration or leadership positions.
Remote customer service also provides flexibility while allowing employees to make a positive impact on people’s healthcare experiences.
WORK ENVIRONMENT
This position is fully remote within the United States. Employees work from a dedicated home office using company-provided equipment.
Daily work includes answering calls, handling online chats, documenting customer interactions, attending virtual meetings, and completing online training.
The environment is professional, organized, and focused on teamwork, quality service, and meeting performance goals.
SALARY AND SALARY INSIGHT
Salary: $15.00 per hour
An hourly rate of $15 is competitive for many entry-level remote customer service positions in the United States.
Healthcare customer service roles often provide valuable industry experience that can lead to higher-paying positions in claims support, care coordination, healthcare administration, and supervisory customer service roles.
JOB STATUS
🟢 Open
APPLICATION TIPS
Carefully review the remote work requirements before applying.
Make sure your internet connection meets the company’s minimum speed requirements and highlight any customer service or call center experience on your resume.
If you have worked with healthcare customers or multiple computer systems, include those skills to strengthen your application.
Since no closing date has been provided, early applications are recommended.
