JOB DETAILS
Company: Hyatt
City: Birmingham
Job Type: Full Time
Experience Level: Mid Level
Salary: £24,784.50 per annum plus £1,000 annual night allowance
Deadline: Not stated
Status: Open
JOB OVERVIEW
Hyatt is hiring a Front Office Night Host/ess to join its hospitality team in Birmingham. This role is ideal for individuals who enjoy working with people, providing excellent customer service, and creating a positive guest experience.
The successful candidate will work overnight shifts and play an important role in ensuring guests receive professional support throughout their stay. The position involves assisting guests with arrivals and departures, handling requests, resolving issues, and helping maintain smooth hotel operations during night hours.
This opportunity is suitable for candidates who are organised, confident, friendly, and comfortable working in a fast-paced hotel environment. Previous hotel reception or front office experience will be an advantage.
COMPANY OVERVIEW
Hyatt is one of the world’s leading hospitality companies, operating more than 1,400 hotels and resorts across 79 countries. The company is widely recognised for its strong focus on guest satisfaction, employee development, and high service standards.
Hyatt manages several well-known hotel brands across luxury, lifestyle, and premium segments. The company has built a strong international reputation for delivering quality accommodation experiences while providing employees with career growth opportunities, training programmes, and global mobility options.
Working with Hyatt allows employees to gain experience within a respected global hotel group that values professional development and customer care.
JOB RESPONSIBILITIES
• Welcome and assist guests during overnight hours
• Support guest arrivals and departures efficiently
• Deliver excellent customer service at all times
• Build positive relationships with hotel guests
• Handle guest requests, enquiries, and concerns professionally
• Process bookings and reservations using hotel systems
• Support hotel operations during night shifts
• Work closely with colleagues to maintain service standards
• Identify opportunities to upsell hotel services and products
• Maintain accurate guest records and reports
• Follow company policies and hotel procedures
• Contribute to a safe and welcoming hotel environment
JOB REQUIREMENTS
• Previous experience in a hotel reception or front office role is preferred
• Good understanding of hotel management systems such as Opera and Reserve
• Strong communication and interpersonal skills
• Good computer and IT knowledge
• Excellent customer service skills
• Ability to work independently during overnight shifts
• Organised and detail-oriented approach to work
• Positive attitude and willingness to support team members
• Ability to handle challenging situations calmly
• Flexible to work weekends and shift rotations
Benefits:
• £24,784.50 annual salary
• Additional £1,000 annual night allowance
• 12 complimentary nights at Hyatt Hotels worldwide each year
• Discounted hotel stays for employees and family members
• Food and beverage discounts at selected Hyatt locations
• Complimentary meals while on duty
• Up to 33 days holiday entitlement
• Learning and development opportunities
• Employee Assistance Programme access
• Headspace membership
• Career progression opportunities
• Global mobility opportunities within Hyatt
INDUSTRY CONTEXT
The hospitality industry remains one of the largest employers worldwide. Hotels rely heavily on front office professionals because they are often the first and last point of contact for guests. Night front office roles are particularly important because they help maintain service continuity around the clock.
Working in hospitality can provide valuable customer service, communication, and problem-solving skills that are transferable to many other industries. The sector also offers opportunities for career advancement into supervisory and management positions.
WORK ENVIRONMENT
This role is based in a professional hotel environment where guest satisfaction is a top priority. The Front Office Night Host/ess will work overnight from 11:00 p.m. to 7:30 a.m. on a rotating schedule covering five days out of seven.
Employees can expect a supportive team culture, structured training, and regular interaction with guests from different backgrounds. The position requires professionalism, adaptability, and the ability to remain calm during busy periods.
SALARY AND SALARY INSIGHT
Salary: £24,784.50 per annum
Night Allowance: £1,000 per annum
The salary offered is competitive for an entry-to-mid-level hotel front office position in Birmingham. Additional night shift allowance increases the overall earnings package. Hospitality professionals with experience in hotel operations and guest services often benefit from long-term career growth and promotion opportunities within international hotel brands such as Hyatt.
JOB STATUS
🟢 Open
APPLICATION TIPS
Applicants should prepare a professional CV that highlights customer service experience, hospitality knowledge, hotel system experience, communication skills, and teamwork abilities. Although no application deadline has been provided, interested candidates are encouraged to apply as early as possible to improve their chances of consideration.
HOW TO APPLY
