JOB DETAILS
Company: Accor Hotels
City: Cambridge
Job Type: Full Time
Experience Level: Entry Level to Mid Level
Salary: Not stated
Deadline: Not specified
Status: Open
JOB OVERVIEW
Accor Hotels is hiring a Hotel Receptionist for its Cambridge location. This position is ideal for friendly, organized, and customer-focused individuals who enjoy working with people and creating positive guest experiences.
The successful candidate will be responsible for welcoming guests, handling reservations, processing payments, and providing helpful information throughout a guest’s stay. The role plays an important part in ensuring visitors receive excellent service from arrival to departure.
This opportunity is suitable for candidates seeking a long-term career in hospitality. Previous hotel experience is preferred but not required, making it a good option for individuals looking to start or grow their hospitality career.
COMPANY OVERVIEW
Accor Hotels is part of Accor S.A., a global hospitality company headquartered in France. The company operates thousands of hotels, resorts, and hospitality properties across many countries worldwide.
Accor is recognized as one of the largest hotel groups in Europe and has built a strong reputation for guest service, hospitality innovation, and career development opportunities. Its portfolio includes well-known hotel brands serving both business and leisure travelers.
Employees at Accor often benefit from international career opportunities, professional training programs, and employee travel discounts across the company’s worldwide hotel network.
JOB RESPONSIBILITIES
* Welcome guests professionally and create a positive first impression.
* Complete guest check-in and check-out procedures.
* Process payments accurately and securely.
* Update guest information within hotel systems.
* Take, modify, and confirm reservations.
* Answer guest questions about hotel facilities and local attractions.
* Provide excellent customer service at all times.
* Handle guest concerns and complaints quickly and professionally.
* Maintain a clean and organized reception area.
* Ensure company service standards are consistently met.
* Work effectively during weekday and weekend shifts.
* Support other front desk operations when required.
JOB REQUIREMENTS
* Friendly and professional personality.
* Passion for hospitality and customer service.
* Strong communication and interpersonal skills.
* Ability to work independently.
* Good problem-solving abilities.
* Strong attention to detail.
* Ability to remain calm under pressure.
* Basic computer and administrative skills.
* Flexibility to work different shifts.
* Hospitality experience is preferred but not essential.
* Willingness to learn and adapt to changing situations.
Benefits
* Competitive employee benefits package.
* Pension scheme.
* Additional holidays based on length of service.
* Employee Advisory Service.
* Flexible work schedule.
* Employee referral rewards program.
* Discount card for Accor Hotels worldwide.
* Complimentary hotel stay opportunities in the UK.
* International career growth opportunities.
* Apprenticeship and development programs.
* Supportive and team-oriented workplace culture.
INDUSTRY CONTEXT
The hospitality industry continues to be one of the world’s largest employment sectors. Hotels rely heavily on skilled front desk professionals because receptionists are often the first and last people guests interact with during their stay.
Working as a hotel receptionist provides valuable customer service, communication, and administrative experience. It can also create pathways into hotel management, guest relations, reservations management, and other hospitality leadership roles.
As global tourism and business travel continue to grow, experienced hospitality professionals remain valuable across many regions and hotel brands.
WORK ENVIRONMENT
This role is based within a professional hotel environment where teamwork, guest satisfaction, and attention to detail are important. Receptionists regularly interact with guests from different backgrounds and cultures.
The work environment is fast-paced during busy periods and requires strong organization skills. Employees can expect a supportive team atmosphere, structured training opportunities, and daily interaction with customers and hotel colleagues.
Accor promotes a culture focused on service excellence, employee development, and career progression within the hospitality sector.
SALARY AND SALARY INSIGHT
Salary not disclosed.
Hotel receptionist salaries in Cambridge and across the United Kingdom typically vary based on hotel category, experience level, shift schedules, and employee benefits. International hotel brands often provide additional benefits such as travel discounts, training programs, pension contributions, and career development opportunities that add significant value beyond base salary.
JOB STATUS
🟢 Open
No application deadline has been specified by the employer. Interested candidates are encouraged to apply as early as possible.
APPLICATION TIPS
Prepare a professional CV that highlights customer service experience, communication skills, teamwork abilities, and any hospitality-related experience. If you have experience working with customers in retail, hospitality, tourism, or service industries, be sure to include it. Applications may be reviewed on a rolling basis, so early submission is recommended.
