JOB DETAILS
Company: Randstad
City: Melbourne, Victoria, Australia
Job Type: Full-Time
Experience Level: Experienced
Salary: AUD $37.00 – $40.00 per hour
Deadline: July 23, 2026
Status: Open
JOB OVERVIEW
Randstad is hiring a full-time Rates Officer for an onsite role in Melbourne, Australia.
This opportunity is ideal for an organised and detail-oriented professional who enjoys administration, customer service, and working with property and rates information.
The successful candidate will support the daily operations of the Rates and Revenue team.
The role involves maintaining accurate property records, processing rates-related updates, responding to customer enquiries, and providing administrative support across several council functions.
This position is suitable for candidates with experience in local government, property administration, rates, valuations, or similar administrative roles.
Applicants who enjoy working with data, solving problems, and delivering excellent customer service will fit well in this role.
The position offers the opportunity to work independently while also being part of a supportive and professional team.
COMPANY OVERVIEW
Randstad is one of the world’s leading recruitment and HR services companies.
The company connects employers with skilled professionals across many industries, including government, administration, finance, engineering, healthcare, education, and technology.
With a strong presence across Australia, Randstad is well known for matching qualified candidates with respected employers.
The company has built a solid reputation for providing quality recruitment services and supporting both clients and job seekers throughout their careers.
JOB RESPONSIBILITIES
- Process updates for building permits, subdivisions, and property consolidations.
- Review planning permits that affect property use.
- Maintain property, rates, and valuation records accurately.
- Update ownership and address information in council databases.
- Support the Rates and Revenue team with administrative tasks.
- Assist with basic valuation activities.
- Answer customer enquiries by phone and in person.
- Prepare professional written responses to ratepayer enquiries.
- Process Land Information Certificates efficiently.
- Create new property records for unit developments.
- Process account refunds and financial adjustments.
- Assist with waste service requests.
- Ensure records remain accurate and up to date.
- Work closely with team members while managing daily responsibilities independently.
JOB REQUIREMENTS
- Previous experience in local government property, rates, or valuation work is highly desirable.
- Experience using the Pathway system is preferred but not essential.
- Advanced Microsoft Office skills, especially Microsoft Excel.
- Excellent written and verbal communication skills.
- Strong administrative and organisational skills.
- High attention to detail and accuracy.
- Ability to prioritise multiple tasks.
- Good customer service skills.
- Ability to work independently and within a team.
- Professional attitude and willingness to learn.
- Experience working with databases and records management is an advantage.
Possible Benefits
- Competitive hourly pay.
- Full-time stable employment.
- Professional team environment.
- Opportunity to gain valuable local government experience.
- Career development opportunities.
- Supportive workplace culture.
INDUSTRY CONTEXT
Local government administration plays an important role in supporting communities and maintaining accurate public records.
Rates Officers help ensure council information is current and property owners receive reliable services.
This industry provides stable employment, structured career pathways, and opportunities to develop valuable administrative and customer service skills.
While the work requires accuracy and attention to detail, it also offers rewarding opportunities to support local communities every day.
WORK ENVIRONMENT
This is an onsite position based in Melbourne. The successful candidate will work in a professional office environment alongside experienced colleagues within the Rates and Revenue team.
Daily work includes computer-based administration, customer interactions, database management, and collaboration with other council departments.
The role suits individuals who enjoy organised workflows, teamwork, and providing quality public service.
SALARY AND SALARY INSIGHT
Salary: AUD $37.00 – $40.00 per hour
This hourly rate is competitive for Rates Officer positions within local government in Melbourne.
Salaries for similar administrative government roles often vary depending on experience, council size, and technical knowledge.
Candidates with previous local government and property rates experience may find this pay range attractive compared with similar positions in the public sector.
JOB STATUS
🟢 Open
Applications are expected to close on July 23, 2026.
APPLICATION TIPS
Prepare a professional resume that highlights your experience in administration, local government, property records, rates, valuations, customer service, and Microsoft Excel.
Include examples of maintaining accurate records and communicating with customers.
Submit your application before the closing date to improve your chances of being considered.
