JOB DETAILS
Company: FOCUS / Team Focus Insurance Group
City: Remote, United States
Job Type: Full-Time
Experience Level: Entry Level to Mid Level
Salary: Not stated
Deadline: Not stated
Status: Open
JOB OVERVIEW
FOCUS is hiring a Customer Service Representative (P&C) to join its remote support team in the United States. This role is best for people who enjoy helping customers, solving problems, and working in a fast-paced environment.
The company provides insurance technology and support services for property and casualty insurance companies. In this position, you will assist customers and agents through phone calls, live chats, and task management systems.
The job includes answering questions about insurance policies, billing, endorsements, cancellations, and policy updates. You will also help customers understand their coverage and provide documents when needed.
This is a fully remote role, so candidates must be comfortable working from home and managing different communication channels at the same time. The company is looking for someone who can stay organized, communicate clearly, and provide a positive customer experience.
FOCUS also offers training, career growth opportunities, and a strong benefits package for employees. This role is suitable for candidates with customer service experience, insurance knowledge, or agency experience in personal lines insurance.
JOB RESPONSIBILITIES
- Answer inbound customer phone calls professionally
- Respond to customer and agent live chats
- Help clients with billing and payment questions
- Explain insurance policies and coverage details
- Process policy endorsements and updates
- Handle cancellation requests correctly
- Provide requested insurance documents
- Resolve customer complaints calmly and professionally
- Maintain high customer service standards
- Manage multiple tasks at the same time
- Follow company policies and insurance regulations
- Process tasks accurately and on time
- Meet service level and performance goals
- Work closely with team members and leadership
- Attend virtual meetings and training sessions
- Keep customer information secure and confidential
- Use Microsoft Office tools for reporting and communication
- Maintain productivity while working remotely
- Support process improvement and workflow updates
- Provide a positive experience for customers and agents
JOB REQUIREMENTS
- Minimum of 2 years of agency experience in personal lines insurance preferred
- Knowledge of homeowners insurance and related insurance lines
- Strong verbal and written communication skills
- Good customer service and conflict resolution skills
- Ability to stay calm with upset customers
- Strong problem-solving ability
- Ability to multitask in a busy environment
- Good attention to detail and accuracy
- Comfortable working independently from home
- Basic knowledge of Microsoft Word, Excel, Outlook, and Teams
- Ability to manage calls, chats, and tasks together
- Reliable internet connection required
- Dedicated and distraction-free home workspace required
- Knowledge of Property and Casualty insurance operations preferred
- Active 2-20 or 4-40 insurance license preferred
- CPCU or CIC certification is a plus
- Ability to follow data security and confidentiality rules
- Self-motivated and organized work style
- Willingness to attend online meetings and coaching sessions
SALARY
Salary not disclosed.
APPLICATION DEADLINE
Not stated.
JOB STATUS
🟢 Open
HOW TO APPLY
Interested candidates should apply online through the official company application page. Make sure your resume highlights your customer service experience, insurance background, and communication skills before applying.
