JOB DETAILS
Company: Maritz Inc.
City: Fenton, Missouri, United States (Remote Eligible)
Job Type: Full-time
Experience Level: Entry Level to Mid-Level (1–2 Years Preferred)
Salary: Not stated
Deadline: Not stated
Status: Open
JOB OVERVIEW
Maritz Inc. is hiring a full-time Customer Operations Specialist – Call Center to support customers by phone while working remotely from approved U.S. states.
This position is ideal for people who enjoy helping customers, solving problems, and providing excellent service in a professional call center environment.
The successful candidate will answer inbound customer calls, resolve questions about orders, shipping, and program services, and update customer information in company systems.
The role also includes administrative support and participation in training sessions to stay updated on company programs.
This position follows a Monday through Friday schedule from 8:00 AM to 4:30 PM Central Time, offering a consistent work routine and work-life balance.
Applicants should have strong communication skills, good computer knowledge, and the ability to manage several tasks at the same time.
Previous customer service experience is required, while call center experience is strongly preferred.
Remote employees must have a quiet home office, a reliable internet connection, and the ability to work independently while remaining connected with their team.
COMPANY OVERVIEW
Maritz Inc. is a well-established American company known for creating employee recognition, customer engagement, incentive, and loyalty solutions for businesses across many industries.
With decades of experience, the company has built a strong reputation for helping organizations improve employee motivation and customer experiences.
Maritz is also recognized for investing in its employees through professional development, flexible work opportunities, competitive benefits, and a supportive workplace culture.
Employee feedback regularly highlights management support, collaboration, and work-life balance as strengths of the organization.
JOB RESPONSIBILITIES
- Answer inbound customer calls professionally and courteously.
- Help customers with order, shipping, ticketing, and program questions.
- Recommend appropriate solutions to customer concerns.
- Update customer records accurately in internal systems.
- Process customer documents electronically and manually when required.
- Provide back-office support for customer operations.
- Participate in company training sessions.
- Maintain accurate records and follow company procedures.
- Deliver excellent customer service on every interaction.
- Work closely with team members to resolve customer issues.
JOB REQUIREMENTS
- High School Diploma or GED equivalent.
- 1–2 years of customer service experience.
- Previous call center experience is highly preferred.
- Strong computer and keyboarding skills.
- Ability to work across multiple software systems quickly.
- Good written and spoken English communication skills.
- Knowledge of Microsoft Office applications.
- Excellent attention to detail.
- Strong problem-solving abilities.
- Positive and professional attitude.
- Reliable attendance and punctuality.
- Willingness to learn new systems and processes.
- Ability to receive coaching and feedback.
- Strong teamwork skills.
- Calm under pressure and able to handle busy call volumes.
- Dedicated, quiet workspace for remote work.
- Reliable high-speed internet connection (satellite Dish internet is not accepted).
- Permanent authorization to work in the United States without sponsorship.
Employee Benefits
- Health insurance
- Vision insurance
- Dental coverage
- 401(k) retirement plan
- Paid time off
- Paid parental leave
- Tuition reimbursement
- Life insurance
- Disability insurance
- Holiday closure
- Career development opportunities
INDUSTRY CONTEXT
Customer service professionals play an important role in helping businesses build strong relationships with their customers.
As more companies offer digital products and services, skilled customer support specialists continue to be in high demand.
Working in the customer service industry provides valuable communication, problem-solving, and technical skills that can open doors to future career opportunities in operations, management, training, and customer success.
Remote customer service roles also offer flexibility while allowing employees to work with customers across different locations.
WORK ENVIRONMENT
This is a fully remote position for qualified applicants living in approved U.S. states.
Employees work Monday through Friday during regular business hours in a structured and supportive environment.
The role involves handling inbound phone calls, updating customer information, and collaborating virtually with team members.
Maritz promotes teamwork, continuous learning, employee well-being, and professional growth through regular coaching and training.
Applicants should have a distraction-free workspace, dependable internet service, and the ability to stay organized while working from home.
SALARY AND SALARY INSIGHT
Salary: Not disclosed
Maritz has not published a salary range for this position. Remote Customer Operations Specialists in the United States typically receive competitive pay based on experience, location, and company policies.
In addition to base compensation, this position includes a comprehensive benefits package featuring health coverage, retirement savings, paid leave, tuition reimbursement, and parental leave, adding significant overall value.
JOB STATUS
🟢 Open
No application deadline has been announced. Applications are currently being accepted until the position is filled.
APPLICATION TIPS
Prepare a professional resume that highlights your customer service experience, communication skills, computer proficiency, and ability to solve customer problems.
If you have previous call center experience, be sure to include it. Since this is a remote role, mention your home office setup and reliable internet connection if applicable.
Apply as early as possible because positions may close once enough qualified candidates have been identified.
