JOB DETAILS
Company: Cordis
City: Miami Lakes, Florida
Job Type: Full-Time, Remote
Experience Level: Senior Level
Salary: Not stated
Deadline: Not stated
Status: Open
JOB OVERVIEW
Cordis is hiring a Senior Customer Service Representative to join its Customer Support team in Miami Lakes, Florida.
This is an excellent opportunity for experienced customer service professionals who enjoy solving problems, supporting customers, and working in a fast-paced healthcare environment.
The successful candidate will provide advanced customer support to healthcare professionals, patients, and internal teams.
You will handle complex customer enquiries, resolve escalated issues, process customer orders, and ensure customers receive accurate and timely support.
This position is suitable for professionals who already have experience in customer service, order management, healthcare support, sales support, or similar administrative roles.
Candidates who enjoy helping others, working with different departments, and maintaining high service standards will find this role rewarding.
The role also includes mentoring less experienced team members, supporting continuous improvement projects, and helping maintain compliance with healthcare industry regulations.
Strong communication, organisation, and decision-making skills are important for success in this position.
COMPANY OVERVIEW
Cordis is a globally recognised medical technology company with more than 60 years of experience in cardiovascular and endovascular care.
The company develops innovative products that help healthcare professionals improve patient outcomes around the world.
Cordis operates internationally and focuses on innovation, quality, and improving access to life-saving medical technology.
The company promotes teamwork, professional development, and a culture where employees are encouraged to contribute ideas and continuously improve customer service and healthcare solutions.
JOB RESPONSIBILITIES
- Handle complex customer enquiries by phone, email, and internal systems.
- Resolve escalated issues related to orders, billing, deliveries, and products.
- Process advanced customer orders, returns, credits, and exceptions.
- Support healthcare professionals, patients, and internal business teams.
- Work closely with Sales, Finance, Supply Chain, Regulatory, and Quality departments.
- Act as a subject matter expert for customer support processes.
- Help train and guide junior customer service representatives.
- Monitor service quality and meet service level agreements (SLAs).
- Identify recurring issues and recommend process improvements.
- Follow company policies and healthcare industry regulations.
JOB REQUIREMENTS
- High school diploma or equivalent.
- Minimum of 4 years of experience in customer service or a related field.
- Combination of education and relevant work experience may be considered.
- Excellent communication and customer service skills.
- Strong problem-solving and decision-making abilities.
- Ability to manage multiple tasks with accuracy.
- Comfortable handling complex customer situations.
- Experience working with order processing or customer management systems is beneficial.
- Ability to work well with different departments.
- Willingness to mentor and support new team members.
- Good attention to detail and organisational skills.
- Opportunity to work for an international healthcare technology company.
- Professional growth and career development opportunities.
INDUSTRY CONTEXT
The medical technology industry continues to grow as healthcare providers invest in better equipment and patient care solutions.
Customer service professionals play an important role by helping hospitals, clinics, and healthcare providers receive the products and support they need.
Working in this industry offers stable career opportunities, valuable professional experience, and the chance to contribute to products that help improve patient lives.
While accuracy and compliance are important, many professionals enjoy the meaningful impact their work has on healthcare delivery.
WORK ENVIRONMENT
This role offers a professional office-based environment where teamwork and collaboration are highly valued.
Employees regularly communicate with customers and internal departments to provide timely solutions.
The workplace encourages continuous learning, knowledge sharing, and professional development.
Senior representatives are trusted to solve challenging issues while helping newer team members build their confidence and skills.
SALARY AND SALARY INSIGHT
Salary: Not disclosed
Cordis has not published a salary range for this position. Senior Customer Service Representatives in the healthcare and medical technology industry often receive competitive pay based on experience, location, and technical knowledge.
Positions within established global healthcare companies may also include additional employee benefits and career advancement opportunities.
JOB STATUS
🟢 Open
APPLICATION TIPS
Carefully review your CV before applying and highlight your customer service experience, problem-solving skills, and any work within healthcare, medical devices, sales support, or order management.
If you have experience mentoring colleagues or handling escalated customer cases, be sure to include those achievements.
Apply as soon as possible since no application deadline has been announced.
