JOB DETAILS
Company: TeleSolv Consulting
City: Remote (Eligible applicants must reside in approved locations in Texas, United States)
Job Type: Full-time
Experience Level: Entry Level to Mid Level
Salary: $16.61 per hour
Deadline: Not stated
Status: Open
JOB OVERVIEW
TeleSolv Consulting is hiring a Remote Call Center Representative to support a Federal Government outreach program.
This is a full-time remote opportunity for customer-focused professionals who enjoy helping people and communicating clearly.
In this role, you will answer public inquiries through phone, email, and other communication channels.
You will provide accurate information, document customer interactions, and follow government-approved procedures while delivering professional customer service.
This position is ideal for applicants who have previous customer service experience and can work independently from home.
Candidates must be comfortable handling a high volume of inquiries while maintaining professionalism and confidentiality.
Applicants must be willing to complete the government onboarding process, including obtaining a Public Trust clearance, which may take more than two months.
The position also requires flexible work shifts between 9:00 AM and 9:00 PM across multiple U.S. time zones.
Only applicants living in approved Texas locations are eligible for this remote position.
COMPANY OVERVIEW
TeleSolv Consulting is an American consulting company established in 2000.
The company provides professional consulting, management, administrative, and technology services for government agencies and private organizations.
Over the years, TeleSolv has built a strong reputation for helping clients manage complex projects, reduce operational risks, and improve business performance.
The company has also been recognized among Inc.’s fastest-growing businesses and continues to expand its workforce across the United States.
Employees receive structured training, career development opportunities, competitive benefits, and the chance to contribute to meaningful government programs.
JOB RESPONSIBILITIES
- Answer inbound and outbound customer inquiries professionally.
- Provide accurate and approved information to the public.
- Respond to phone, email, and customer support requests.
- Record customer interactions correctly in company systems.
- Follow company policies and government communication procedures.
- Escalate complex issues to the appropriate internal teams.
- Protect confidential customer information.
- Stay updated on policy and procedure changes.
- Deliver excellent customer service during every interaction.
JOB REQUIREMENTS
- Must be a U.S. Citizen.
- Must live in one of the approved Texas locations.
- High School Diploma or GED required.
- Must currently hold or previously have held an Active Secret Clearance.
- Must successfully complete a government background investigation.
- Credit check is required.
- Minimum one year of customer service experience.
- Strong verbal and written communication skills.
- Comfortable using multiple computer systems.
- Ability to work independently from home.
- Strong time management and organizational skills.
- Ability to remain calm under pressure.
- Previous remote work experience is an advantage.
- Bilingual English and Spanish skills are preferred.
- Returned Peace Corps Volunteers are encouraged to apply.
Benefits include:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Employee Assistance Program
- Disability insurance
- Matching 401(k)
- Paid federal holidays
- Life insurance
- Career development opportunities
INDUSTRY CONTEXT
Remote customer service continues to be one of the fastest-growing employment sectors in the United States.
Government support programs require reliable professionals who can communicate clearly, solve problems quickly, and provide trusted information to the public.
Working in this industry helps employees build valuable communication, customer service, technical, and administrative skills that are useful across many careers.
Government contract positions also often provide stable employment and structured career growth.
WORK ENVIRONMENT
This is a fully remote position with a professional virtual work environment.
Employees work from home while staying connected with supervisors and team members through secure communication systems.
The role requires focus, professionalism, and excellent self-discipline.
Because representatives support members of the public, maintaining confidentiality, accuracy, and courteous communication is essential throughout each workday.
Flexible scheduling across different U.S. time zones allows the organization to provide consistent support throughout the day.
SALARY AND SALARY INSIGHT
Salary: $16.61 per hour
The hourly pay for this role is fixed and non-negotiable.
This rate is competitive for entry-level government customer service positions, especially when combined with comprehensive employee benefits, paid holidays, retirement contributions, insurance coverage, and long-term career opportunities.
Remote customer service positions with federal support programs often offer greater job stability than many private-sector call center roles.
JOB STATUS
🟢 Open
No application deadline has been provided, and TeleSolv Consulting is currently accepting qualified applications.
APPLICATION TIPS
Prepare a professional resume that highlights your customer service experience, communication skills, and any previous government or remote work experience.
Be ready to attend scheduled interviews on time and dress in professional business casual attire.
Applicants should also be prepared for the required background investigation, credit check, and Public Trust clearance process.
