JOB DETAILS
Company: UnitedHealth Group (Optum Insight)
City: Aberdeen, Washington
Job Type: Full-time
Experience Level: Entry Level to Mid-Level
Salary: $16 – $29 per hour
Deadline: Not stated
Status: Open
JOB OVERVIEW
UnitedHealth Group is hiring a Customer Service Representative to join its Optum Insight team in Aberdeen, Washington.
This is a full-time onsite position for candidates who enjoy helping people while working in the healthcare industry.
The successful candidate will support insurance authorization processes, verify patient insurance eligibility, communicate with healthcare providers, and help resolve account-related issues.
The role also involves occasional interaction with patients and close coordination with hospital departments.
Employees work Monday through Friday during normal business hours, with occasional overtime when required.
New hires receive two weeks of paid on-the-job training to help them understand the systems and daily responsibilities.
This opportunity is suitable for individuals who already have healthcare authorization or insurance verification experience and want to build a long-term career with one of the largest healthcare organizations in the United States.
COMPANY OVERVIEW
UnitedHealth Group is one of the world’s largest healthcare and health insurance companies, serving millions of individuals through its healthcare services and technology businesses.
Optum Insight, one of its major divisions, focuses on improving healthcare data, simplifying administrative processes, and helping healthcare providers deliver better patient care.
The company has built a strong reputation for investing in technology, employee development, healthcare innovation, and customer service.
It offers career growth opportunities, comprehensive employee benefits, retirement programs, and professional training for employees across many departments.
JOB RESPONSIBILITIES
- Verify patient insurance eligibility.
- Obtain insurance pre-authorizations.
- Communicate with insurance carriers.
- Research and resolve authorization issues.
- Coordinate daily with hospital departments.
- Assist patients with account-related questions.
- Update customer records accurately.
- Use company systems to process healthcare information.
- Complete assigned administrative duties.
- Follow company policies and compliance standards.
JOB REQUIREMENTS
- High School Diploma, GED, or equivalent experience.
- Must be at least 18 years old.
- At least 1 year of healthcare authorization experience.
- Experience with patient registration and insurance verification.
- Comfortable using Windows computers and learning new software.
- Ability to work full-time onsite in Aberdeen, Washington.
- Available Monday to Friday between 8:00 AM and 5:00 PM PST.
- Willing to work occasional overtime.
- Good written and verbal communication skills.
- Customer service experience is preferred.
- Healthcare billing or insurance processing experience is an advantage.
- Experience using insurance websites is beneficial.
- Basic Microsoft Excel skills, including sorting, filtering, and editing data.
- Must pass a pre-employment drug test.
- Eligible to work under company employment requirements.
Benefits may include:
- Competitive hourly pay.
- Paid training.
- Comprehensive healthcare benefits.
- Retirement savings with 401(k).
- Employee recognition programs.
- Stock purchase opportunities.
- Paid time off.
- Career development opportunities.
INDUSTRY CONTEXT
Healthcare customer service continues to be one of the most stable career sectors because medical services are always needed.
Customer service professionals in healthcare help patients receive the care they need while supporting hospitals and insurance providers.
Working in this industry allows employees to develop valuable administrative, communication, and healthcare knowledge that can lead to future career growth.
While healthcare can sometimes be fast-paced, it also provides meaningful work that helps improve patient experiences every day.
WORK ENVIRONMENT
This position is fully onsite at UnitedHealth Group’s Aberdeen office.
Employees work in a professional office environment using modern computer systems and healthcare software.
The role involves regular collaboration with insurance companies, healthcare providers, hospital staff, and patients.
Employees receive structured training, ongoing support, and opportunities to grow within a large organization.
The work environment values professionalism, teamwork, accuracy, and customer care.
SALARY AND SALARY INSIGHT
Salary: $16.00 – $29.00 per hour
The pay range is competitive for customer service positions within the healthcare industry in Washington State.
Actual pay depends on experience, education, certifications, and local market conditions.
Healthcare customer service positions often offer stronger long-term benefits and career advancement opportunities than similar customer service roles in other industries.
JOB STATUS
🟢 Open
APPLICATION TIPS
Before applying, update your resume to highlight healthcare customer service experience, insurance verification, patient registration, authorization processing, and computer skills.
Include examples of communication, teamwork, and attention to detail. Since no application deadline has been provided, interested applicants should apply as soon as possible.
