JOB DETAILS
Company: Public Library of Science (PLOS)
City: Cambridge
Job Type: Full-Time
Experience Level: Entry Level to Mid-Level
Salary: £24,000 – £26,000 per year
Deadline: Not stated
Status: Open
JOB OVERVIEW
The Public Library of Science (PLOS) is hiring a Remote Customer Care Coordinator to support its customer service operations.
This is an excellent opportunity for people who enjoy helping others, solving problems, and delivering professional customer support in a remote working environment.
The successful candidate will communicate with customers, answer enquiries, resolve issues, and provide accurate information about products and services.
The role is suitable for applicants with strong communication skills, good attention to detail, and a positive attitude towards customer service.
Working remotely gives employees the flexibility to manage their work while remaining part of an international team.
The role offers the opportunity to build customer service experience within a respected non-profit scientific publishing organisation.
If you enjoy working with people, using digital communication tools, and supporting customers with professionalism and care, this role could be an excellent career opportunity.
COMPANY OVERVIEW
Public Library of Science (PLOS) is a globally recognised non-profit open-access scientific publishing organisation.
Founded to make scientific research freely available to everyone, PLOS publishes high-quality peer-reviewed journals that are widely used by researchers, universities, healthcare professionals, and policymakers around the world.
The organisation has built a strong international reputation for promoting open science, transparency, and innovation in academic publishing.
Employees often value its collaborative culture, flexible remote working opportunities, and commitment to making scientific knowledge accessible to all.
JOB RESPONSIBILITIES
- Respond to customer enquiries by email and other communication channels.
- Provide friendly and professional customer support.
- Resolve customer issues in a timely manner.
- Maintain accurate customer records.
- Escalate complex cases when necessary.
- Work closely with internal teams to improve customer satisfaction.
- Ensure all customer interactions follow company standards.
- Support continuous improvement of customer service processes.
JOB REQUIREMENTS
- Previous customer service experience is helpful but not always essential.
- Excellent written and verbal communication skills.
- Strong organisational and time management abilities.
- Ability to work independently while working remotely.
- Good attention to detail.
- Basic computer and digital communication skills.
- Positive attitude with excellent problem-solving abilities.
- Ability to manage multiple tasks effectively.
- Willingness to learn new systems and processes.
- Professional and customer-focused approach.
Benefits
- Competitive annual salary.
- Company pension scheme.
- Private medical insurance.
- Paid volunteer time.
- Remote working opportunity.
- Supportive and inclusive workplace.
- Career development opportunities.
- Work-life balance.
INDUSTRY CONTEXT
Customer service remains one of the most important functions in modern organisations.
Companies rely on skilled customer care professionals to create positive experiences and maintain strong relationships with customers.
Working in scientific publishing offers the chance to contribute to an industry that supports education, research, and global knowledge sharing.
The sector continues to grow as more organisations move towards digital and open-access publishing, creating stable career opportunities for customer support professionals.
WORK ENVIRONMENT
This is a fully remote position, allowing employees to work from home while collaborating with colleagues through online communication tools.
Team members can expect a supportive, respectful, and professional environment focused on collaboration and continuous learning.
The role involves regular communication with customers and internal departments, making teamwork and clear communication important parts of everyday work.
PLOS encourages an inclusive workplace where employees are supported in their professional growth.
SALARY AND SALARY INSIGHT
Salary: £24,000 – £26,000 per year
This salary is competitive for an entry-level to mid-level Customer Care Coordinator role in the United Kingdom.
Remote customer service positions often offer additional value through flexible working arrangements and reduced commuting costs.
Candidates with previous customer service experience and strong communication skills may find this salary aligns well with similar roles within the publishing and non-profit sectors.
JOB STATUS
🟢 Open
APPLICATION TIPS
Before applying, carefully update your CV to highlight your customer service experience, communication skills, and ability to work independently.
Include examples of problem-solving, teamwork, and handling customer enquiries.
Since no application deadline has been provided, interested applicants are encouraged to apply as early as possible while the vacancy remains open.
